This policy covers the ₹199 consultation fee paid on svayurved.org. Refunds are about the consultation itself, meaning whether it took place and whether you were satisfied with it. They are not based on any health result.
1. If we can’t hold your consultation
If we cancel, or the call can’t go ahead because of a problem on our side (for example, the practitioner is unavailable or there is a technical failure on our end), you choose either:
- a free reschedule, or
- a full refund of ₹199.
2. If you need to reschedule
You can reschedule for free if you tell us at least 24 hours before your slot. You can reschedule up to 1 time.
3. If you miss your consultation
If you don’t join within 15 minutes of the start time and didn’t tell us in advance, the slot counts as used. We will offer you one new slot; no refund applies in this case.
4. Duplicate or failed payments
- If you were charged twice, we refund the extra payment in full.
- Failed payments are often reversed automatically by your bank.
5. How to request a refund
Email Vishwavajraayurved@gmail.com with:
- your name
- the phone number you used to book
- your payment ID or receipt
Please don’t include any health details in your request.
7. Timeline
We will confirm your request within 2 working days. Approved refunds are processed within 5–7 working days to your original payment method. Your bank or payment provider may take a few more working days to show it in your account.
8. Other programmes
Programmes or products bought separately have their own refund terms, which we share with you before you pay.